The 2020 Dodge Journey has 1 NHTSA recall campaign affecting an estimated 219,577 vehicles. Recall repairs are always free at any authorized dealer. Owners have filed 86 complaints with NHTSA, most often about the unknown or other. Last updated July 5, 2026.
Recall campaigns
BACK OVER PREVENTION25V5520002025-08-26219,577 affected
Defect
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS)…
Consequence
A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403.…
Complaints by component
UNKNOWN OR OTHER
19
ELECTRICAL SYSTEM
17
1fires
ENGINE
8
BACK OVER PREVENTION
7
EXTERIOR LIGHTING
5
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
3
POWER TRAIN
3
SERVICE BRAKES
3
1crashes1injuries
STEERING
3
VISIBILITY/WIPER
3
Total complaints86
What owners report
Verbatim reports filed with NHTSA, lightly edited for readability and with personal
information removed.
“Backup camera has been recalled several months ago but no remedy has been made yet. I’ve also noticed when I turn on the wipers my screens including the dash and entertainment go dark and barely visible.”
“Backup camera has been recalled several months ago but no remedy has been made yet. I’ve also noticed when I turn on the wipers my screens including the dash and entertainment go dark and barely visible.”
“Backup camera recalled august 2025, noticed received in the mail however when attempted to fix it he camera I was told they are waiting to get parts in stock. It has now been several months and they still do not have parts to repair the recall. I have had multiple instances where I have almost…”
“The car door locks fail to lock/unlock. Outside, it has been intermittent, meaning at times, my key fob will unlock/lock the doors but at times will it work. I tried to lock my car after parking and the car buttons wouldn’t work and the car horn just beeped when I tried to use the key fob.…”
“The car door locks fail to lock/unlock. Outside, it has been intermittent, meaning at times, my key fob will unlock/lock the doors but at times will it work. I tried to lock my car after parking and the car buttons wouldn’t work and the car horn just beeped when I tried to use the key fob.…”
“If you turn the air or heat off it turns itself back on. Sometimes none of the botton on the dash responds to any command including turning the radio air or anything off or on.”
“If you turn the air or heat off it turns itself back on. Sometimes none of the botton on the dash responds to any command including turning the radio air or anything off or on.”
“If you turn the air or heat off it turns itself back on. Sometimes none of the botton on the dash responds to any command including turning the radio air or anything off or on.”
Defect investigations
InvestigationEA24003 Opened 2024-08-01 · open
Vehicle entrapment
The Office of Defects Investigation (ODI) opened PE23-008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During the investigation, ODI collected information from the manufacturer and involved parties to confirm…
InvestigationPE24006 Opened 2024-02-27 · closed 2025-09-26
Back up camera failure
On February 27, 2024, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE) to investigate complaints alleging a loss of back up camera function in Model Year (MY) 2018 through 2020 Dodge Journey vehicles. Complainants reported experiencing black screens, upside down images, flashing…
Recall, complaint, and investigation records from official NHTSA datasets (FLAT_RCL,
FLAT_CMPL, FLAT_INV), synced weekly. Counts reflect NHTSA records for the 2020 Dodge Journey as of
July 5, 2026. Complaint narratives are consumer-submitted and unverified. This page
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