The 2019 Mercedes-Benz S560 has 10 NHTSA recall campaigns affecting an estimated 1,573,122 vehicles. Recall repairs are always free at any authorized dealer. Owners have filed 10 complaints with NHTSA, most often about the unknown or other. Last updated July 5, 2026.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error…
Consequence
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact…
STRUCTURE21V1970002021-03-1915,096 affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe,…
Consequence
The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.
Remedy
Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer…
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for…
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The…
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
ELECTRICAL SYSTEM20V4490002020-07-3156 affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 C300, C300 Coupe, CLS450, E450 Coupe and S450, 2017-2019 E300, 2018 E400 Coupe, E400 Stationwagon, and 2018-2019 S560 vehicles that have previously had the instrument cluster replaced. The software in the replaced instrument cluster may cause the seat belt…
Consequence
Without the audible tone and blinking warning light to remind the front seat occupants that their seat belts are not buckled, they may forget to buckle their seat belt, increasing their risk of injury in the event of a crash.
Remedy
MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began September 8, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020080015.
ENGINE20V1730002020-03-209,791 affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018-2019 S560 and Maybach S560 vehicles equipped with 4.0L 8-cylinder gasoline-engines. Two engine oil plugs may not withstand high engine loads while driving, possibly resulting in an engine oil leak.
Consequence
An engine oil leak can spill on to the road and cause slippery road conditions. Additionally, if the engine runs out of oil it can cause an engine stall while driving. Either of these scenarios can increase the risk of a crash.
Remedy
MBUSA will notify owners, and dealers will reinforce the engine oil plugs by adding a retaining plate, free of charge. The recall began August 11, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020060018.
ENGINE AND ENGINE COOLING19V8210002019-11-156 affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018-2019 S560, S560 Cabriolet, and S560 4MATIC vehicles equipped with 8-cylinder gasoline engines. The threaded connection between the camshaft idler gear and the crankcase may be improperly tightened, possibly causing the idler gear to detach from the crankcase.
Consequence
A detached idler gear can damage the engine, resulting in a stall and increasing the risk of a crash.
Remedy
MBUSA will notify owners, and dealers will replace the engine, free of charge. The recall began February 21, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020020013.
An impaired Active Brake Assist may not automatically apply partial or full braking as expected, increasing the risk of a crash.
Remedy
MBUSA will notify owners, and dealers will update the radar sensor control unit software, free of charge. The recall began September 13, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019080008.
LANE DEPARTURE18V9100002018-12-196,200 affected
Defect
Mercedes-Benz USA, LLC. (Mercedes) is recalling certain 2018 S450 4MATIC, S560 4MATIC Coupe, S63 AMG 4MATIC Coupe, Maybach S560 4MATIC, S560 4MATIC, S63 AMG and S63 AMG 4MATIC Cabrio vehicles. The Hands-off-Detection system may malfunction, causing the Active Steering Assist system to remain engaged despite the…
Consequence
If the system remains active despite the driver not having their hands on the wheel, the driver's inattention may increase the risk of crash.
Remedy
Mercedes has notified owners, and dealers will update the software of the steering control unit, free of charge. The recall began May 13, 2019. Owners may contact Mercedes customer service at 1-800-367-6372. MBUSA's number for this recall is 2019040024.
If the seat belt tensioning does not activate in the event of a crash, it can increase the risk of injury.
Remedy
MBUSA will notify owners, and dealers will replace the seat belt buckles, free of charge. The recall began March 18, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019020012.
Complaints by component
UNKNOWN OR OTHER
3
STEERING
2
ENGINE
1
FUEL SYSTEM, GASOLINE
1
POWER TRAIN
1
SEAT BELTS
1
SUSPENSION:REAR
1
Total complaints10
What owners report
Verbatim reports filed with NHTSA, lightly edited for readability and with personal
information removed.
“Keyless entry problem. July 26, 2022 I placed my 2 small dogs and pursewith key in car. I was unable to enter car on drive's side because the key locked the car from inside. I have since learned from several people they experienced same problem (with infant in rearseat) and that if battery is low…”
“The contact owns a 2019 mercedes-benz s560. The contact stated that while driving at various speeds, the vehicle would jerk upon depression of the accelerator pedal as the battery auxiliary warning message would appear on instrument panel. The contact had initially taken the vehicle to a dealer…”
“The contact owns a 2019 mercedes-benz s560. The contact stated that while driving at various speeds, the vehicle would jerk upon depression of the accelerator pedal as the battery auxiliary warning message would appear on instrument panel. The contact had initially taken the vehicle to a dealer…”
“Tl* the contact owns a 2019 mercedes-benz s560. The contact stated while driving 70 mph, the seat belt would tighten and the rear of the vehicle would move from side to side. Mercedes-benz of buckhead (2799 piedmont rd ne, atlanta, ga 30305) was made aware of the failure however, the dealer…”
“Tl* the contact owns a 2019 mercedes-benz s560. The contact stated while driving 70 mph, the seat belt would tighten and the rear of the vehicle would move from side to side. Mercedes-benz of buckhead (2799 piedmont rd ne, atlanta, ga 30305) was made aware of the failure however, the dealer…”
“From day one delivery, car technology didn't work. A couple of months, more problems began: odd security warnings - car wouldn't let me put into park, nor neutral, nor reverse. This occurred 3 times, setting still, in 3 rural locations. Instead the shifter operated the central navigation map…”
“From day one delivery, car technology didn't work. A couple of months, more problems began: odd security warnings - car wouldn't let me put into park, nor neutral, nor reverse. This occurred 3 times, setting still, in 3 rural locations. Instead the shifter operated the central navigation map…”
“From day one delivery, car technology didn't work. A couple of months, more problems began: odd security warnings - car wouldn't let me put into park, nor neutral, nor reverse. This occurred 3 times, setting still, in 3 rural locations. Instead the shifter operated the central navigation map…”
Defect investigations
InvestigationPE21001 Opened 2021-01-08 · closed 2021-10-14
Front Roof Panel Detachment
On January 8, 2021, after ongoing review with Mercedes Benz, the National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation (ODI) opened PE21-001 to assess allegations of front roof panel detachments while driving at highway speeds in certain 2015 Mercedes-Benz (Mercedes) C-Class…
Recall, complaint, and investigation records from official NHTSA datasets (FLAT_RCL,
FLAT_CMPL, FLAT_INV), synced weekly. Counts reflect NHTSA records for the 2019 Mercedes-Benz S560 as of
July 5, 2026. Complaint narratives are consumer-submitted and unverified. This page
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