The 2023 Kia Sorento Phev has 2 NHTSA recall campaigns affecting an estimated 215,866 vehicles. Recall repairs are always free at any authorized dealer. Owners have filed 14 complaints with NHTSA, most often about the electrical system. Last updated July 5, 2026.
Recall campaigns
BACK OVER PREVENTION23V6100002023-08-31144,979 affected
Defect
Kia America, Inc. (Kia) is recalling certain 2022-2023 Sorento, Sorento Hybrid, and Sorento Plug-in Hybrid (PHEV) vehicles. The mounting clips for the rearview camera may break, which can cause the rearview camera image not to appear properly on the display. As such, these vehicles fail to comply with the…
Consequence
A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the rearview camera housing, as necessary, free of charge. Owner notification letters were mailed October 27, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC280.
TRAILER HITCHES22V7030002022-09-1970,887 affected
Defect
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture…
Consequence
A fire while parked or driving can increase the risk of injury.
Remedy
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia customer service at…
Complaints by component
ELECTRICAL SYSTEM
3
ENGINE
3
UNKNOWN OR OTHER
3
FUEL/PROPULSION SYSTEM
1
POWER TRAIN
1
STEERING
1
VEHICLE SPEED CONTROL
1
WHEELS
1
Total complaints14
What owners report
Verbatim reports filed with NHTSA, lightly edited for readability and with personal
information removed.
“While driving my 2023 sorento plug-in hybrid a msg appeared that charging stopped check cable. When you stop the car and try to drive it will not go into any gear, msg says shifting conditions not met and unplug vehicle to start and the wheels are locked up (e-brake) and needs a tow truck with…”
“While driving my 2023 sorento plug-in hybrid a msg appeared that charging stopped check cable. When you stop the car and try to drive it will not go into any gear, msg says shifting conditions not met and unplug vehicle to start and the wheels are locked up (e-brake) and needs a tow truck with…”
“When trying to accelerate from a standing stop, there is a one or two second delay, once the accelerator pedal is depressed, before the car moves. Extremely dangerous when pulling out into traffic. I had it back to the dealership to address this problem but they found nothing wrong. I guarantee…”
“When trying to accelerate from a standing stop, there is a one or two second delay, once the accelerator pedal is depressed, before the car moves. Extremely dangerous when pulling out into traffic. I had it back to the dealership to address this problem but they found nothing wrong. I guarantee…”
“1. First incident occurred on 10/29/24. My wife pulled into driveway and placed car into park. When she shifted to reverse, the transmission didn't respond and the car revved to a very high rpm when she took foot off of brake, no foot on gas. Unable to shift it to go forward or backward. She then…”
“1. First incident occurred on 10/29/24. My wife pulled into driveway and placed car into park. When she shifted to reverse, the transmission didn't respond and the car revved to a very high rpm when she took foot off of brake, no foot on gas. Unable to shift it to go forward or backward. She then…”
“1. First incident occurred on 10/29/24. My wife pulled into driveway and placed car into park. When she shifted to reverse, the transmission didn't respond and the car revved to a very high rpm when she took foot off of brake, no foot on gas. Unable to shift it to go forward or backward. She then…”
“The wheels provided with the new vehicle are not the correct wheels for the car. On page 639 of the owners manual: "2023 sorento phev om 10.pdf" section 9 "specifications, consumer information and reporting safety defects", page 6. The paragraph with title tires and wheels, has two tables; "for…”
Recall, complaint, and investigation records from official NHTSA datasets (FLAT_RCL,
FLAT_CMPL, FLAT_INV), synced weekly. Counts reflect NHTSA records for the 2023 Kia Sorento Phev as of
July 5, 2026. Complaint narratives are consumer-submitted and unverified. This page
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