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NHTSA Recall 23V420000

Filed by Ford Motor Company. Component: Equipment. Reported 2023-06-09. An estimated 691,133 vehicles are affected. Recall repairs are free at any authorized dealer.

Defect

Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."

Risk

Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.

What the manufacturer will do

Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.

Manufacturer campaign number: 23C20

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Does this recall apply to your car? Check your VIN on NHTSA's official recall lookup →

Vehicles covered by this recall