The 2016 Mercedes-Benz S550 4matic has 1 NHTSA recall campaign affecting an estimated 24,226 vehicles. Recall repairs are always free at any authorized dealer. Owners have filed 15 complaints with NHTSA, most often about the unknown or other. Last updated July 5, 2026.
Recall campaigns
COMMUNICATION19V7870002019-11-0124,226 affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit:…
Consequence
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Remedy
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. …
Complaints by component
UNKNOWN OR OTHER
6
VEHICLE SPEED CONTROL
2
VISIBILITY/WIPER
2
WHEELS
2
AIR BAGS
1
SERVICE BRAKES
1
VISIBILITY:SUN/MOON ROOF ASSEMBLY
1
Total complaints15
What owners report
Verbatim reports filed with NHTSA, lightly edited for readability and with personal
information removed.
“I got this certified car from mercedes benz dealer. I have driven it sparingly for less than 10k miles without really any hitting any bumps or potholes . After a recent service [xxx] 2024 at a mb dealer, I was told that 2 wheels were cracked 1 front & 1 back . I took it to another mb dealer (mb…”
“I have now experienced cracks on three separate tire rims. The car has less than 41,000 miles.the tires are low profile, run flat tires and the rims appear to be aluminum and faulty.”
“Heard a loud bang while driving down the highway and didn't know what it was until returning home and looked up and saw the rigid crack from front to the back on the panoramic glass. There are no indications of debris hitting the glass as there are no chips.”
“2016 mercedes cls550... I bought this car used and I've had it for about 6 months. I've already had a seizure in the car and was found slumped over by florida highway patrol at a dead stop with the car running and the air on and I woke up in the hospital. Something is wrong with the air…”
“Panoramic sunroof cracked with no known cause. *tr”
“Panoramic sunroof cracked with no known cause. *tr”
“Vehicle's front windshield spontaneously cracked overnight while vehicle as parked in a locked private garage. Crack originates at top of windshield frame where body torques the glass and continues through advanced driver assistance systems, ending up in driver's line-of-sight. No visible point of…”
“Tl* takata recall. The contact owns a 2016 mercedes benz s550 4matic. The contact stated that the recall notice for nhtsa campaign number: 19v01000 (air bags) was received. After contacting the local dealer (unknown), the contact was informed that the parts needed to repair the vehicle were not…”
Recall, complaint, and investigation records from official NHTSA datasets (FLAT_RCL,
FLAT_CMPL, FLAT_INV), synced weekly. Counts reflect NHTSA records for the 2016 Mercedes-Benz S550 4matic as of
July 5, 2026. Complaint narratives are consumer-submitted and unverified. This page
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