The 2014 Mercedes-Benz E550 has 4 NHTSA recall campaigns affecting an estimated 955,519 vehicles. Recall repairs are always free at any authorized dealer. Owners have filed 20 complaints with NHTSA, most often about the air bags. Last updated July 5, 2026.
Recall campaigns
COMMUNICATION19V7870002019-11-0124,226 affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit:…
Consequence
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Remedy
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. …
An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.
Remedy
MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. The recall began March 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.
If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
Remedy
MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.
STRUCTURE15V0880002015-02-13147,224 affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2013-2015 E350 Sedan, E350 4Matic Sedan, E350 4Matic Station Wagon, E400 Hybrid Sedan, CLS 550 CGI, and CLS550 4Matic, 2013-2014 E550 4Matic Sedan, 2013 E63 Sedan, E63 Station Wagon and CLS63, 2014-2015 CLS63 4Matic, E63 4Matic Sedan, E63 4Matic Sedan…
Consequence
If the rubber seal falls into the engine compartment, it may contact parts of the exhaust system, increasing the risk of a fire.
Remedy
MBUSA will notify owners, and dealers will attach four additional retaining clips to the rubber seal, free of charge. The recall began March 6, 2015. Owners may contact MBUSA customer service at 1-201-573-5339. MBUSA's number for this recall is 2015020001.
Complaints by component
AIR BAGS
9
SERVICE BRAKES
3
ELECTRICAL SYSTEM
2
1fires
VISIBILITY/WIPER
2
ELECTRONIC STABILITY CONTROL (ESC)
1
ENGINE
1
STEERING
1
STRUCTURE:BODY
1
Total complaints20
What owners report
Verbatim reports filed with NHTSA, lightly edited for readability and with personal
information removed.
“Dealer reports that, in addition to the dangerous corrosion on rear subframe covered by the extended warranty program, the rear brake lines are dangerously corroded and may fail at any time. I inquired about how this is even possible as I am accustomed to vehicles with cupronickel brake lines that…”
“Both driver and front passenger headrest airbags have deployed for no cause. This is is the second time this has occurred on both sides. No collision occurred in both incidents. First time it occurred under warranty and mercedes fixed the issue. This time it occurred again and the car is not in…”
“Parking brake pedal assembly failed. Yes it's available for inspection. My home is on a hill, a functioning parking brake is required to prevent the vehicle from rolling. Personal mechanic identified issue and replaced part. There were no warning lights or lamps indicating an issue.”
“I was driving in the dallas area at highway speed (approx 70mph) during rush-hour traffic when a crackling sound presented in the dashboard area from what appeared to be the sound system (harmon kardon surround system). This was immediately followed by the unmistakable smell of burning plastic or…”
“Tl* the contact owns a 2014 mercedes-benz e550. While driving at low speeds, the rear passenger side speaker and window began to smoke. There was also an abnormal rubber and burning odor and a cracking noise emerging from the vehicle. There were no warning indicators illuminated. The contact…”
“Tl* the contact owns a 2014 mercedes-benz e550. While driving at low speeds, the rear passenger side speaker and window began to smoke. There was also an abnormal rubber and burning odor and a cracking noise emerging from the vehicle. There were no warning indicators illuminated. The contact…”
“Tl* the contact owns a 2014 mercedes-benz e550c. The contact stated that the vehicle was included in nhtsa campaign number: 19v010000 (air bags). Mercedes-benz of seattle (2025 airport way s, seattle, wa 98134, [REDACTED]) was informed of the recall and stated that the contact would be notified…”
“Pursuant to law 49 u.s.c. Chapter 301, I am submitting a complaint that nhtsa recall #17v627 is not being remedied within a reasonable amount of time by my mercedes-benz dealer. I have called several times since the november 2017 recall was issued and as of today (02.13.2019) they still do not…”
Defect investigations
InvestigationDP20004 Opened 2020-04-24 · closed 2020-10-09
Rear brake line failure
On April 10, 2020, NHTSA's Office of Defects Investigation (ODI) received a defect petition from Mr. Surjit Singh alleging premature corrosion of the rear brake lines in his 2013 Mercedes-Benz E350 sedan. The petitioner states that he was recently informed by a Mercedes dealer service department that his car had…
InvestigationDP20004 Opened 2020-04-24 · closed 2020-10-09
Rear brake line failure
On April 10, 2020, NHTSA's Office of Defects Investigation (ODI) received a defect petition from Mr. Surjit Singh alleging premature corrosion of the rear brake lines in his 2013 Mercedes-Benz E350 sedan. The petitioner states that he was recently informed by a Mercedes dealer service department that his car had…
InvestigationDP20004 Opened 2020-04-24 · closed 2020-10-09
Rear brake line failure
On April 10, 2020, NHTSA's Office of Defects Investigation (ODI) received a defect petition from Mr. Surjit Singh alleging premature corrosion of the rear brake lines in his 2013 Mercedes-Benz E350 sedan. The petitioner states that he was recently informed by a Mercedes dealer service department that his car had…
InvestigationDP20004 Opened 2020-04-24 · closed 2020-10-09
Rear brake line failure
On April 10, 2020, NHTSA's Office of Defects Investigation (ODI) received a defect petition from Mr. Surjit Singh alleging premature corrosion of the rear brake lines in his 2013 Mercedes-Benz E350 sedan. The petitioner states that he was recently informed by a Mercedes dealer service department that his car had…
Recall, complaint, and investigation records from official NHTSA datasets (FLAT_RCL,
FLAT_CMPL, FLAT_INV), synced weekly. Counts reflect NHTSA records for the 2014 Mercedes-Benz E550 as of
July 5, 2026. Complaint narratives are consumer-submitted and unverified. This page
contains ads and affiliate links. Full methodology.