The 2020 Chrysler Pacifica Plug-In Hybrid has 2 NHTSA recall campaigns affecting an estimated 26,685 vehicles. Recall repairs are always free at any authorized dealer. Owners have filed 107 complaints with NHTSA, most often about the electrical system. Last updated July 5, 2026.
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Consequence
A vehicle fire increases the risk of injury.
Remedy
Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed…
Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Consequence
A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Remedy
FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the…
Verbatim reports filed with NHTSA, lightly edited for readability and with personal
information removed.
“We were driving down the freeway at 70 mph and the vehicle displayed "vehicle will shut off soon, pull over safely" and immediately lost power and the gas pedal would do nothing.”
“We have a broken 2nd row captain's chair on the passenger side. The seat broke with my child's car seat in it so we didn't notice until we took the carseat out and noticed the seat back was swinging freely forward and back and would not latch. In doing some research we found dozens of other people…”
“I received a service hybrid electric vehicle system warning. Also vehicle speed may be limited warning. When I shut the vehicle off, it was loud and remained running. My safety and the safety of others were put at risk because the warning happened while I was driving and I couldn’t get speed to…”
“The contact's mother owns a 2020 chrysler pacifica hybrid. The contact stated while driving approximately 65 mph, the vehicle started losing motive power. The contact stated that his mother observed the message "stop safely - vehicle will shut off soon" and immediately after the warning light was…”
“After driving a few minutes gas engine died and received "stop safely vehicle will shut off soon" on cluster as well as a turtle icon.”
“After driving a few minutes gas engine died and received "stop safely vehicle will shut off soon" on cluster as well as a turtle icon.”
“After driving a few minutes gas engine died and received "stop safely vehicle will shut off soon" on cluster as well as a turtle icon.”
“Pacifica hybrid turned on but would not shift out of park or turn off. The radio was playing, air was blowing (though not cold), power doors were not functioning. The car was towed to a chrysler service center while still running. They turned the car off and when they looked at it several days…”
Defect investigations
InvestigationPE22008 Opened 2022-07-22 · closed 2024-03-27
Transmission fault leading to loss of motive power
On July 22, 2022, the Office of Defects Investigation (ODI) opened PE22008 to investigate allegation of loss of motive power, potentially due to transmission malfunction, in certain Chrysler Pacifica vehicles. In a January 17, 2023 letter to NHTSA, Fiat Chrysler Automobiles (FCA) submitted recall notice 23V-010…
InvestigationRQ24004 Opened 2024-02-27 · open
Loss of motive power due to an internal wiring connector short.
On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV). On January 17, 2023, Fiat…
Recall, complaint, and investigation records from official NHTSA datasets (FLAT_RCL,
FLAT_CMPL, FLAT_INV), synced weekly. Counts reflect NHTSA records for the 2020 Chrysler Pacifica Plug-In Hybrid as of
July 5, 2026. Complaint narratives are consumer-submitted and unverified. This page
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