NHTSA Recall 17V287000
Filed by Volkswagen Group of America, Inc.. Component: Seats. Reported 2017-04-28. An estimated 23 vehicles are affected. Recall repairs are free at any authorized dealer.
Defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016-2017 CC vehicles. Incorrect front seat head restraints (rests) may have been installed, possibly resulting in the seat occupant's head being inadequately restrained in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints."
Risk
If the seat occupant's head is inadequately restrained in the event of a crash, they have an increased risk of injury.
What the manufacturer will do
Volkswagen will notify owners, and dealers will replace the front seat head restraints, free of charge. The recall began June 26, 2017. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 72G5.
Manufacturer campaign number: 72G5
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.